Our Policy

United RV’s goal is to make your camping experience more enjoyable. If you have any questions, comments, or concerns please contact us. Shop RV's and read more about us on our main website! All pricing and availability is subject to change at any time.

Text/Call: 817-984-1852

Email: onlineorders@unitedrv.com

The best channel of communication is to text 817-984-1852. Our Customer Experience team will reply to your request as soon as possible. Please include your order number. To avoid any delays in processing your request, we ask that you do not send multiple emails.


All items that are in stock will be shipped within 48 hours during the business week (Monday through Friday). If an item is not in stock, we will get the product to you as quickly as possible. We will notify you via email, text or phone call if there is any delay in our shipping process. Every order will have a tracking number so that you are up to date on your orders status. If you do not receive a tracking number, please email, text or contact us.

*Express, priority or expedited (next day air or 2nd day) shipping (anything other than ground shipping by any freight carrier) has a cut off time of 10AM CST (Monday - Friday). Any order placed after 10AM CST that has expedited shipping requested will ship out the following business day with the type of expedited shipping requested and paid for by the customer. Saturday and Sunday do not count as business days for expedited shipping.

Shipping Rates

We offer free shipping on orders over $100 before tax to the “Lower 48 States”. This excludes freight items which have a flat rate of $99. All freight items are clearly marked in the part number and description of the product. All rate calculations are based on weight, size, and delivery period. Before the final checkout page, cost and carrier options will be available. Shipping only available in the United States. Freight item shipments only available to the "Lower 48 States"

***These shipping rates are for online only. Phone orders may have additional charges.***


You can return items sold on parts.unitedrv.com. Most items are eligible for return within 30 days. The customer pays the shipping cost on the return item.  To return an item, follow this process:

  1. Start your return by clicking here
  2. Enter the required information - if your item is eligible for a return, you will be able to create a shipping label.
  3. Please return the item in the box used to ship to you, place the return label on the outside of the package, cover any previous shipping labels to ensure the package is delivered appropriately.
  4. If your item is not returnable through the portal, you may need to contact the manufacturer to process a return.  Click the following link for items that need to be returned to the manufacturer.
  5. When your item is received by United RV, it will be inspected, if there is an issue with the return, you will be contacted.
  6. When your refund is issued, your refund will be in the amount of the item cost, minus the shipping cost.

See below for our full return policy.

Information for items that must be returned to the manufacturer can be found here - Also items that require manufacturer assistance for warranty repairs in your areahttps://parts.unitedrv.com/pages/manufacturer-return-information

When you return an item, shipping and freight costs are non-refundable. If an item is unsatisfactory to the consumer, please call and talk to an online parts employee. Cost of returning items is the responsibility of the customer unless specified otherwise by a United RV online parts employee. When returning a product, please pack your item securely. If you do not have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

*Note:  All returns are subject to the following United RV return policies:
Most merchandise can be returned within 30 days in unused, new, 100% sellable condition and in the original manufacturer’s packaging.
Returns are subject to a 20% restocking fee
Shipping charges are not refunded.
United RV cannot accept returns of electrical items.
United RV cannot accept returns of items that show signs of damage, wear, or use.
Items returned to United RV which are deemed un-returnable will be returned to the customer at the customer’s expense.

Scratch and Dent

Scratch and Dent items are sold “as is”. These items can not be returned. Items may not be returnable for “scratch and dent” damage to the exterior. If the item does not functionally work and does not carry warranty then a refund will be available at the online parts teams’ discretion. Please review the product and its damage before purchasing. For any questions regarding our scratch and dent policy please text 817-984-1852. There is a limited quantity for all products. Offers and availability are subject to change. If the product is no longer available after you purchase the item you will be fully refunded immediately.

Meet Our Team

Our team is dedicated to providing you with a pleasant customer experience. Please feel free to reach out to any of our online parts professionals with any questions.

Kevin McCollum - E-Commerce Manager

Fernando Madrigal - Assistant E-Commerce Manager

Dalton Brown

Franky Ramirez

Tom Ritchey

Privacy policy

United RV respects the privacy of our customers. The following privacy statement outlines what information we collect from our visitors, who has access to that information and how we utilize it.
United RV is the sole owner of all information collected on this site. The personal information you provide us and information about your order will never be shared with third parties, except for the purpose of fulfilling your order or when required by law. United RV uses cookies and data-collection pixels to gather anonymous information about our users and their interactions with our website. This data is used on an aggregate level to analyze our website's effectiveness and help us improve our services.
Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our web site. United RV places a unique user ID number on your cookie which allows us to access information that will improve your shopping experience, such as holding items in your shopping bag, accessing your addresses, or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of our web site in order to make improvements and optimize your shopping experience.
If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions. Please be aware that some parts of our site may require the use of cookies to be fully functional.
Complying with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
We do not provide email addresses to third parties. However, if you purchase merchandise through United RV or if you are added to our catalog mailing list, your name and mailing address will be added to our mailing list and database.

Terms of service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of United RV. The collective work includes works that are licensed to United RV. Copyright 2014, United RV ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with United RV or purchasing United RV products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with United RV or to purchase United RV products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by United RV. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of United RV used in the site are trademarks or registered trademarks of United RV
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, United RV disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. United RV does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. United RV does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
United RV shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if United RV has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a United RV product is mistakenly listed at an incorrect price, United RV reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. United RV reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, United RV shall issue a credit to your credit card account in the amount of the incorrect price.
Term - Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by United RV without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
United RV may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to United RV.
Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of United RV products) shall be in the state or federal courts located in Tarrant County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of United RV products) must be commenced within one (1) year after the claim or cause of action arises. United RV's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. United RV may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a United RV or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
United RV does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, United RV is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, United RV reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to United RV in its sole discretion.
You agree to indemnify, defend, and hold harmless United RV, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, United RV may link to sites operated by third parties. However, even if the third party is affiliated with United RV, United RV has no control over these linked sites, all of which have separate privacy and data collection practices, independent of United RV. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, United RV seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Text Marketing and Notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above"


We try to ensure accuracy in all of our advertisings, descriptions, and images. We reserve the right to make corrections if an error occurs.